Products & Quality

Q: What type of willow do you use for your bats?
A: Our bats are crafted from premium Kashmir willow, carefully graded for performance and durability. The Genesis collection uses higher-grade willow for maximum power and precision, while the Exodus collection balances performance with affordability.

Q: Do Ardor Originals bats come ready to play?
A: All bats come factory pressed and plastic-wrapped for protection. However, they still require knocking-in before use to ensure long-lasting performance.

Q: What is the difference between the Genesis and Exodus bats?
A: The Genesis series is our premium line, made with Grade A and B Kashmir willow for advanced players. The Exodus series offers excellent value with solid performance, ideal for players seeking reliability at an affordable price.

Ordering & Customization

Q: Can I customize my bat?
A: Yes, we offer customization options including grip style, weight preferences, and personalized stickers. Please contact us before placing your order for custom requests.

Q: How do I choose the right bat size?
A: We provide a detailed bat size guide to help you select the perfect fit based on your height and playing style. If you’re unsure, our team can assist with recommendations.

Shipping & Delivery

Q: How long does shipping take?
A: Orders within Canada typically arrive in 3–7 business days. International shipping times vary between 7–14 business days depending on the destination.

Q: Do you offer express delivery?
A: Yes, expedited shipping options are available at checkout for faster delivery.

Returns & Warranty

Q: What is your return policy?
A: You can return unused products within 14 days of delivery for a refund or exchange. Please note that cricket bats must remain plastic-wrapped and with original tags intact to be eligible for return.

Q: What happens if my bat breaks?
A: Cricket bats are natural wood products and may break or crack during play. We offer a limited warranty against manufacturing defects, but damage from normal use, mistimed shots, or lack of proper knocking-in is not covered.

Care & Maintenance

Q: How should I prepare my bat before playing?
A: We recommend proper knocking-in with a mallet and applying a light coat of bat oil or protective face tape for durability.

Q: How can I make my bat last longer?
A: Avoid using your bat against overly hard or cheap balls, store it in a dry place, and regularly check for cracks or dryness. Proper care will significantly extend its lifespan.

Other Questions

Q: Do you sell accessories?
A: Yes, we offer a range of cricket accessories including grips, gloves, and pads to complement your bat.

Q: How can I contact Ardor Originals?
A: You can reach us through our Contact Page or email us directly at support@ardororiginals.com